:root{--bg: #0f1115;--panel: #171a21;--panel-2: #1d212a;--border: #2a2f3a;--text: #e6e8ec;--muted: #9aa1ad;--accent: #5b9dff;--good: #3ec98a;--warn: #f0b429;--bad: #f2606b;--radius: 8px}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.55 -apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}button,input,select,textarea{font:inherit;color:inherit}button{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--radius);padding:7px 12px;cursor:pointer}button:hover:not(:disabled){border-color:var(--accent)}button:disabled{opacity:.45;cursor:not-allowed}button.primary{background:var(--accent);border-color:var(--accent);color:#08121f;font-weight:600}button.danger{border-color:var(--bad);color:var(--bad)}input,select,textarea{background:var(--panel-2);border:1px solid var(--border);border-radius:var(--radius);padding:8px 10px;width:100%}textarea{resize:vertical;font-family:ui-monospace,SF 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12px;border-bottom:1px solid var(--border);cursor:pointer}.queue-item:hover{background:var(--panel)}.queue-item.selected{background:var(--panel-2);box-shadow:inset 3px 0 0 var(--accent)}.queue-item-top{display:flex;align-items:center;gap:8px}.subject{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.queue-item-meta{display:flex;flex-wrap:wrap;gap:6px;margin-top:5px;color:var(--muted);font-size:12px;align-items:center}.queue-item-summary{margin-top:5px;color:var(--muted);font-size:12px}.queue-empty{padding:24px 14px;color:var(--muted)}.dot{width:8px;height:8px;border-radius:50%;flex:none;background:var(--muted)}.conf-high{background:var(--good)}.conf-mid{background:var(--warn)}.conf-low{background:var(--bad)}.chip{display:inline-block;padding:1px 7px;border-radius:999px;border:1px solid var(--border);background:var(--panel-2);font-size:11px;color:var(--muted);white-space:nowrap}.chip.urgent,.chip.escalate{border-color:var(--bad);color:var(--bad)}.chip.verified,.chip.cited-chip{border-color:var(--good);color:var(--good)}.chip.edited-chip{border-color:var(--warn);color:var(--warn)}.chip.status-sent{border-color:var(--good);color:var(--good)}.chip.status-rejected{border-color:var(--bad);color:var(--bad)}.detail{overflow-y:auto;padding:16px 20px;min-height:0}.detail.empty{display:grid;place-items:center;color:var(--muted)}.detail.error,.flash.error{color:var(--bad)}.detail-head{display:flex;justify-content:space-between;gap:16px;flex-wrap:wrap;align-items:flex-start}.detail-head h2{margin:0 0 4px;font-size:17px}.detail-meta{display:flex;gap:12px;color:var(--muted);font-size:12px}.detail-meta a{color:var(--accent)}.badges{display:flex;gap:6px;flex-wrap:wrap}.columns{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-top:16px}.col h3{font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}@media(max-width:1100px){.columns{grid-template-columns:1fr}.layout{grid-template-columns:260px 1fr}}.thread{display:grid;gap:10px}.msg{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;background:var(--panel)}.msg.customer{border-left:3px solid var(--accent)}.msg.agent{border-left:3px solid var(--border);opacity:.85}.msg-head{display:flex;gap:8px;align-items:center;font-size:12px;margin-bottom:6px}.msg-time{color:var(--muted);margin-left:auto}.msg-body{margin:0;white-space:pre-wrap;word-break:break-word;font-family:inherit;font-size:13px}.attachments{margin-top:8px;display:flex;gap:6px;flex-wrap:wrap}.attachments a{text-decoration:none}.draft-editor{min-height:300px;line-height:1.6}.tags{margin:12px 0 8px}.tags-label{color:var(--muted);font-size:12px;margin-bottom:6px}.tag{font-size:12px;padding:3px 9px;margin:0 5px 5px 0;border-radius:999px}.tag.on{background:var(--warn);border-color:var(--warn);color:#221a03}.notes{margin-top:8px;font-family:inherit}.actions{display:flex;gap:8px;flex-wrap:wrap;margin:12px 0}.flash{padding:8px 12px;border-radius:var(--radius);background:var(--panel-2);border:1px solid var(--border);margin:10px 0}.flash.global{margin:10px 16px 0}.panel{border:1px solid var(--border);border-radius:var(--radius);padding:10px 12px;margin:12px 0;background:var(--panel)}.panel.warn{border-color:var(--warn)}.panel.escalate-banner{border-color:var(--bad)}.panel ul{margin:6px 0 0;padding-left:20px}.panel-toggle{background:none;border:none;padding:0;color:var(--text);font-weight:600}.cases{display:grid;gap:10px;margin-top:10px}.case{border:1px solid var(--border);border-radius:var(--radius);padding:8px 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th{color:var(--muted);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.04em}.issues{list-style:none;padding:0;display:flex;gap:10px;flex-wrap:wrap}.lesson-form{display:flex;gap:8px;margin:16px 0}.lesson-form select{width:190px}.lesson-list{list-style:none;padding:0;display:grid;gap:8px}.lesson-list li{display:flex;gap:10px;align-items:center;border:1px solid var(--border);border-radius:var(--radius);padding:9px 12px;background:var(--panel)}.lesson-list li.inactive{opacity:.45}.lesson-text{flex:1}